Teknostres dan Resistensi Perubahan terhadap Adaptasi Digital pada Awak Kapal

Abstract

This study aims to analyze levels of technostress and resistance to change among seafarers during the digitalization of ship operational systems and to assess how maritime human resources (HR) can enhance their adaptability to digital technologies through training and organizational policies. The research employed a quantitative approach, including a descriptive survey and inferential analysis via multiple regression. The sample consisted of 120 seafarers from three national shipping companies that have implemented digital-based fleet management systems and electronic logbooks. Data were collected using a Likert-scale questionnaire with a reliability coefficient of α = 0.89. The findings indicate that 64.2% of seafarers experience moderate technostress, 23.5% high, and 12.3% low. Furthermore, 58% of respondents initially showed resistance to digital system implementation, but 72% demonstrated improved adaptability after participating in three months of continuous training. Regression analysis reveals that technostress has a significant negative effect on digital adaptation (β = -0.41, p < 0.05), while organizational support has a significant positive effect (β = 0.56, p < 0.01). In conclusion, the success of maritime HR's adaptation to digital technology depends on an organization’s ability to manage technostress and change resistance through competency-based training and consistent managerial support. The novelty of this research is the disclosure of an integrative model that simultaneously examines technostress, change resistance, digital competence, and organizational support in the context of crew digital adaptation—a study that has never been comprehensively tested in a maritime work environment. These findings have implications for the importance of providing continuous digital training, enhancing organizational change readiness, and strengthening ship management policies to accelerate the transition to technology-based shipping operations.