Implementasi Prosedur Pelayanan Agen Melalui Sistem Indonesia National Single Window (INSW) dalam Clearance In Kapal Asing di PT Sea Asih Lines Cabang Belawan

Abstract

This study aims to identify and analyze the agent service procedures through the Indonesia National Single Window (INSW) system in the clearance process of foreign vessels at PT Sea Asih Lines, Belawan Branch. INSW is an integrated electronic service system that facilitates the submission of data and information through a single portal, thereby accelerating licensing and customs processes at ports. The research method employed is a descriptive qualitative approach, utilizing data collected through observation, interviews, and documentary studies. The results show that the implementation of the INSW system at PT Sea Asih Lines has provided convenience in the administrative process of foreign vessel arrivals, particularly in terms of time efficiency and procedural transparency. However, several challenges remain, such as system disruptions, limited user understanding of digital procedures, and ship crew members who are sick, which has an impact on the issuance of health documents, so that the entry permit process is hampered, and inadequate coordination among related agencies. Overall, the implementation of INSW at PT Sea Asih Lines Belawan Branch has been relatively effective in supporting the smooth clearance process of foreign vessels, although improvements in technical aspects and human resources are still needed to achieve optimal results.